Privacy Policy

Last updated: September 2026

Information we collect

Depending on how you use PawTerra, we may collect information you provide directly, such as your name, email address, phone number, account details, shipping and billing address, support messages, and order information. Payment card details are intended to be handled by the payment provider rather than stored directly by PawTerra.

How we use information

We use information to operate customer accounts, validate carts and orders, process payments, arrange fulfillment and shipping, provide tracking, respond to support requests, prevent abuse, maintain site security, and improve the shopping experience.

Service providers and fulfillment partners

PawTerra may share the information necessary to complete a transaction with service providers that support the store, including payment processing, hosting, authentication, email, analytics, shipping, and order-fulfillment providers. Fulfillment partners may need recipient and order details in order to ship purchased products.

Cookies, logs, and analytics

The site may use cookies, local storage, server logs, and analytics technologies for essential functionality, authentication, security, cart behavior, and site-performance measurement. Browser and device controls can be used to limit certain non-essential storage where supported.

Data retention and security

We keep information for as long as reasonably needed for the purpose it was collected, including order records, fraud prevention, accounting, support, and legal obligations. We use technical and organizational safeguards designed to protect customer information, but no internet service can guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, and to object to or limit some uses. You can also unsubscribe from optional marketing communications using the method provided in the message.

Children

PawTerra is a general-audience retail site and is not intended to collect personal information directly from children who are not legally able to provide consent in their jurisdiction.

Contact and policy changes

We may update this policy as the store, service providers, or legal requirements change. The current version will be posted here with an updated date. For a privacy question or request, use the Contact page.